Course Objectives

• Providing participants with the scientific background of crises and work pressures and how to deal with them.
• Enabling participants to acquire the skill of analyzing human behaviour and how it can be used to deal with crises and work pressures.
• Empowering participants to know the necessary strategies to respond to crises and dealing with work pressures.
• Equipping participants with practical experiences and cases to change attitudes and behaviour to deal with crises and work pressures.

Who Should Attend?

• Managers of administrations and departments and their assistants, especially human resources managers, personnel affairs, technical and production departments, heads of departments and supervisors and their equivalents in the various institutions, whether in the public and private sectors or in civil organizations, the personnel who are prepared to take on those positions, and those who are desirous to develop their managerial and leadership skills.

Course Schedule

Crisis Management Concepts

• The concept of the crisis and the difference between it and the problem.
• The philosophy and types of crisis and how to deal with them.
• The scientific concept of crisis management.
• Critical differences between crisis management and management by crises.
• Efficient utilization of crisis management and management by crises.

Dealing with crises

• The elements of success of crisis management.
• Crisis management team formation and their tasks.
• Early warning systems for crisis response.
• The role of creative thinking in dealing with crises.
• Problems and crises as key to development and success.

Work Pressures

• The concept, importance and signs of work pressures.
• Causes and types of work pressures.
• Stages of reaction to pressure.
• Sources of work pressures.
• Impact of work pressures.

Analysis of human behaviour towards pressure

• The Concept and recognition of human behaviour.
• The importance of identifying stressful behaviour.
• Patterns of behaviour and their effect.
• Analysis of human behaviour and its relationship to pressures.
• How people deal with negative emotions,
• The consequences of the negative reaction and the methods of responding to them.
• Disorders resulting from pressure.
• Body’s physiological and psychological response to pressure.

Strategies for dealing with work pressures 

• Controlling factors in facing pressures
• Managerial methods to face pressures
• The importance of time management in responding to pressures
• The skill of delegation and its effective role in responding to pressures
• The role of technical, vocational and managerial training in responding to pressure