Applications of Total Quality Management Systems (TQM) in Civil Organizations Courses
Empowering participants to recognize the importance and concept of total quality and to identify the stages of its development, tools and methods of their application in civil society organizations and community-based organizations in general.
Enabling participants to acquire the skills of comprehensive audit of the rules of procedure and to develop a plan and methodology for the application of the total quality system.
Empowering participants to document, scrutinize and control total quality systems in civil society organizations.
Providing participants with expertise, experiences and practical situations to prepare organizations for the application of the total quality system.
Who Should Attend?
General managers, executive directors, managers of quality management, internal organization, institutional development and human resources, those who are rehabilitated and prepared for access to such positions, and those who wish to develop their abilities and skills in the application, documentation and control of total quality systems in the field of Non-governmental organizations.
Approaches of Total quality management
Systems of application of quality specifications and master lines for total quality management.
Quality, service, and application requirements for quality systems elements.
Responsibilities for applying quality elements.
Transferring of quality management ideas and strategies to reality of working.
Mechanisms and opportunities to apply contemporary approaches for global quality management.
Total Quality Management application methodology
Description of different approaches in the application of total quality management.
Scientific and intellectual requirements for the application of total quality management methods.
Practical steps to apply the total quality management approach.
Mechanisms for dealing with the application of total quality management errors.
Tools and methods for preparing a total quality guide.
Holistic audits of total quality systems.
The Deming principles of quality and its constraints.
Diming wheel Psca, and triple Goran to achieve quality.
Lekawa fishbone Scheme
Kaizen Way to achieving quality for Laohono.
Eight quality principles and their applications
Customer Focus, and leadership responsibility.
People Involvement and process approach.
Systematic Approach to Management and continual improvement.
Factual approach to decision- making, and Mutually beneficial supplier relations.
Seven statistical instruments and their uses
Check sheet (check lists).
Ishikawa cause and effect (Cause and Effect diagrams).
Pareto diagram (Pareto chart).
Documenting, auditing and applying quality systems
Knowing and applying the principles of documenting quality systems.
Conceptualizing the authentication structure required to describe the quality system.
Developing the ways to deal with the public.
Managing teams and creating a continual development environment in the institution.
How to prepare and write internal audit reports.
Developing the skills of documenting procedures, tasks and instructions.
Explaining modern approaches in the management of the systems of quality, creativity and excellence.
Applying modern principles of quality and improving institutional processes.
Applying motivation skills to achieve corporate goals.